Merchant Policies
Merchant Policies
Shipping Policy
Processing Time**: Orders are processed within 5-7 business days, excluding weekends and holidays.
Shipping Costs**: Shipping costs, including potential customs fees for international orders, are clearly outlined at checkout.
Delivery Time**: Estimated delivery times vary based on location and shipping method.
Lost or Damaged Packages**: Please report lost or damaged packages within 7 days of delivery.
Payment Policy
Accepted Payment Methods**: We accept credit cards, PayPal, and more.
Payment Security**: All transactions are encrypted and comply with PCI DSS standards.
Order Confirmation**: You will receive an order confirmation email once payment is received.
Customer Service Policy
Support Availability**: Contact us at [email protected] or (203) 292-0015 during our business hours: Monday to Friday, 08:00 to 15:00.
Response Time**: We aim to respond to inquiries within 48 hours.
Complaint Resolution**: We are committed to resolving complaints promptly.
Cancellation Policy
Order Cancellation**: Orders can be canceled within 24 hours of placement.
Subscription Services**: Subscriptions can be canceled according to the terms specified at signup.
Warranty Policy
Warranty Coverage**: Details of any warranties, including duration and coverage, are provided with the product.
Claims Process**: To make a warranty claim, please contact us at [email protected].
Policy Updates
Notification**: We will notify you of any policy updates as able. Policy updates are posted on this website and should be monitored for any changes. Continued use of our site constitutes acceptance of these changes.